CSU is a large, privately held facilities-services operator in the Netherlands running 11 regional offices and managing cleaning, food, and event services across healthcare, education, corporate, and hospitality segments. Their tech stack is almost entirely Microsoft-centric (.NET, Azure, Microsoft 365, AFAS ERP), with MuleSoft integration and emerging investments in process automation (Power Automate Desktop, Bicep infrastructure-as-code) — typical of a maturing operations business modernizing legacy systems. Hiring velocity is accelerating, with HR roles outnumbering engineering 4:1, and projects focused on reducing absenteeism, automating cleaning tasks via robotics, and scaling a people-centered culture across a 17,000-person workforce.
Tech Stack 18 technologies
What CSU Cleaning Services Is Building
◆Challenges
- Compliance with absence regulations
- Reducing absenteeism
- Improving sustainable employability
- Equipment procurement
- Staff scheduling
- Ensuring hr regulatory compliance
- Reducing incidents
- Improving employee wellbeing
- Acquiring new customers
- Inconsistent hr processes
▲Active Projects
- Training program for case managers
- Renewed vitality approach
- New vitality vision and training program
- Market development plan
- Robotization of cleaning tasks
- Business network building
- New vitality vision implementation
- Humanoid development for cleaning
- Implementing people-centered absenteeism approach
- Hr policy development
