CrossCountry Mortgage, LLC Tech Stack

Retail mortgage lender serving 7,000+ loan officers across US, Canada, UK

Financial Services Cleveland, Ohio 5,001–10,000 employees Founded 2003 Privately Held

CrossCountry Mortgage operates a distributed retail lending network with 5,000–10,000 employees across multiple countries. The tech stack is operational rather than engineering-driven—Encompass (mortgage-specific CRM), Salesforce, Tableau, and Microsoft tools dominate, with minimal adoption of emerging tech. Hiring remains heavily weighted toward ops (84 roles) and sales (81 roles) relative to engineering (3 roles), reflecting a loan-production-focused org grappling with pipeline bottlenecks, compliance risk, and call-center volume rather than platform innovation.

Tech Stack 40 technologies

Core StackSalesforce Canva Zoom Jira Adobe Premiere Pro After Effects Python Tableau Adobe Creative Cloud Microsoft Office NMLS Word Outlook Encompass Excel Windows Vidyard Instagram LinkedIn Meta Teams PowerPoint Google Voice OneNote OneDrive Microsoft Access SQL Microsoft 365 InDesign Photoshop+10 more

What CrossCountry Mortgage, LLC Is Building

◆Challenges

Increase loan production levels
Compliance risk
Timely loan closings
Compliance with regulations
Increasing loan volume
Meeting hiring goals
Increasing loan production
Pipeline bottlenecks
High volume of incoming phone calls
Reducing rework

▲Active Projects

Marketing initiatives
Loan pipeline management
Deployment of new systems and procedures
Loan closing coordination
Social media content creation
Real estate strategy for growth and relocation
Branch onboarding calls
Self-help documentation development
Procedure creation for support resources
Uat for technical updates

Hiring Activity

Steady260 roles · 100 in 30d

Department

Ops

Sales

Support

Finance

Marketing

Operations

Engineering

Seniority

Junior

Mid

Senior

Manager

Intern

Director

Staff

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About CrossCountry Mortgage, LLC

CrossCountry Mortgage is a retail mortgage lender founded in 2003, offering conventional, FHA, VA, USDA, jumbo, reverse, refinance, and investment property loans. The company employs more than 7,000 loan officers and support staff and operates through a nationwide branch network, with recent expansion into Canada and the United Kingdom. Core challenges are scaling loan production, reducing closing timelines, managing regulatory compliance, and coordinating loan-pipeline workflows across distributed teams. Current project focus spans loan-closing coordination, branch onboarding, pipeline management systems, and support-resource documentation.

HeadquartersCleveland, Ohio

Company Size5,001–10,000 employees

Founded2003

Hiring MarketsUnited States, Canada, United Kingdom

Frequently Asked Questions

What tech does CrossCountry Mortgage use?

Primary tools: Encompass (mortgage platform), Salesforce (CRM), Tableau (analytics), Microsoft 365, Teams, Zoom, and Jira. Also uses Vidyard for video, Adobe Creative Cloud, and SQL/Python for data work.