Consumer Direct Care Network Tech Stack

Medicaid home-care network managing 138,000+ caregivers across self-directed programs

Home Health Care Services Missoula, Montana 10,001+ employees Founded 1990 Privately Held

Consumer Direct Care Network operates a large-scale Medicaid home-care backend, processing payments and care coordination for over 138,000 caregivers serving 104,000+ beneficiaries. The tech stack is enterprise-Microsoft (Workday, Azure, SQL Server, Teams) with contact-center tooling (CXone) and healthcare-specific billing (Waystar). Active adoption of Microsoft Fabric signals a move toward internal analytics; concurrent pain points around Workday performance and system automation suggest the organization is scaling workflows faster than infrastructure can comfortably handle.

Tech Stack 15 technologies

Core StackWorkday Windows Server SQL Server Microsoft Office CXone Excel Waystar SharePoint Docuware Exchange Server Exchange Online Teams IIS Azure

AdoptingMicrosoft Fabric

What Consumer Direct Care Network Is Building

◆Challenges

Improving workday system performance
Improve economic standing of the programs
New technology implementation
System automation improvements
Ensuring compliance with regulations
Maintaining financial health
Member escalation resolution
Consumer awareness increase
Maintaining compliance with mco standards
Managing large layered workforce

▲Active Projects

Annual satisfaction survey
Workday release management
Annual review of policy and procedures
Annual review of standard operating procedures
New technology implementation
System automation improvements
Program implementations
Large-scale enrollments
State marketing strategy
Consultation to unaffiliated organizations

Hiring Activity

Steady10 roles · 4 in 30d

Department

Ops

Support

Data

Engineering

Finance

Healthcare

Seniority

Mid

Director

Manager

Junior

Senior

Notable leadership hires: State Director, Area Director

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About Consumer Direct Care Network

Consumer Direct Care Network, founded in 1990, operates the administrative backbone for self-directed home-care programs across Medicaid networks nationwide. The model empowers care recipients—older adults, children, individuals with developmental or intellectual disabilities, and veterans—to hire and direct their own in-home support workers. CDCN employs 1,400+ administrative personnel and manages payroll, compliance, and care coordination for 138,000 caregivers and 104,000 care recipients. The organization maintains ongoing relationships with Medicaid programs across multiple states and is structured around state and area director leadership. Notable operational challenges include regulatory compliance (MCO standards, Medicaid rules), financial sustainability of programs, and managing a geographically distributed, highly layered workforce.

HeadquartersMissoula, Montana

Company Size10,001+ employees

Founded1990

Hiring MarketsUnited States

Frequently Asked Questions

What is Consumer Direct Care Network's tech stack?

CDCN uses Workday for HR/payroll, SQL Server and Azure for backend infrastructure, CXone for contact-center operations, Waystar for healthcare billing, and Microsoft Office/Teams for collaboration. The organization is actively adopting Microsoft Fabric for analytics.

How many caregivers and care recipients does CDCN serve?

Consumer Direct Care Network manages payroll for 138,000+ caregivers and coordinates care services for 104,000+ care recipients across Medicaid programs nationwide.