Compass Experience Labs Tech Stack

BPO platform converting customer service from cost center to revenue driver

Consumer Services Columbus, Ohio 501–1,000 employees Founded 2016 Partnership

Compass Experience Labs operates a business-process outsourcing platform focused on customer service, IT field support, and employee services for mid-market and enterprise brands. The stack is lightweight (Zendesk, Gorgias, Kustomer, HubSpot, Excel-based analytics) and the hiring mix tilts heavily toward support operations roles—a footprint that matches their core service delivery model. Internal pain points center on compliance reporting, capacity planning, and staffing gaps across global operations, suggesting scaling friction in a high-volume, multi-language service environment.

Tech Stack 21 technologies

Core StackCrowdStrike Prisma Slack Power Query HubSpot Zendesk Excel PowerPoint Google Sheets Google Workspace Word Windows .NET Framework Windows Installer Fusion PuTTY LinkedIn Gorgias Kustomer Google Slides Microsoft Office

What Compass Experience Labs Is Building

◆Challenges

Cost-saving opportunities
Compliance reporting
Employee relations issues
Compliance audits
Customer care perceived as cost center
Staffing gaps
Capacity planning
Balancing service levels
High-volume global service delivery
Complex intercompany cross-charges

▲Active Projects

Budget and forecasting cycles
Financial models and dashboards
Variance and margin analysis
Hr research projects
Comp studies
Compliance audits
Core business product line
Brand planning activities
Platform optimization or automation

Hiring Activity

Decelerating15 roles · 3 in 30d

Department

Support

Finance

Ops

Sales

Seniority

Junior

Senior

Mid

Lead

Manager

Notable leadership hires: Program Lead

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About Compass Experience Labs

Compass Experience Labs provides outsourced support operations across three service lines: customer service (omnichannel, 24/7), IT field support (remote technical ops and hardware deployment), and employee services (HR help desk, benefits, onboarding). The company serves premium brands and enterprise clients across 350+ languages from multiple countries including the United States, Philippines, and Honduras. The operational model emphasizes transparent, data-driven service delivery paired with AI-enhanced human support. According to their stated metrics, client engagements yield 85–95% CSAT scores, 35% faster response times, and measurable business outcomes tied to retention and upsells.

HeadquartersColumbus, Ohio

Company Size501–1,000 employees

Founded2016

Hiring MarketsPhilippines, Honduras, United States

Frequently Asked Questions

What customer service platforms does Compass Experience Labs use?

Zendesk, Gorgias, and Kustomer are core platforms in their stack. Support teams also rely on HubSpot for CRM integration and Excel-based analytics for performance dashboards and forecasting.

What are Compass Experience Labs' main operational challenges?

Internal pain points include compliance reporting, capacity planning across high-volume global delivery, staffing gaps, and complex intercompany billing. Internally, the company is working through budget cycles, variance analysis, and compliance audits.