Care New England Tech Stack
Regional health system operating five specialty hospitals across New England
Care New England operates a five-hospital system (Butler, Women & Infants, Kent, VNA, Providence Center) across Rhode Island with 5,001–10,000 employees. The tech stack is dominated by clinical and administrative tools—Cerner, Epic, PACS, Workday, HubSpot—with Epic adoption currently underway. Hiring velocity is accelerating, heavily skewed toward clinical roles (1,078 of 1,245 open positions), but the active pain-point list reveals operational friction: payer compliance, claim denials, charge-capture accuracy, and insurance verification gaps suggest the organization is wrestling with revenue-cycle efficiency rather than pure clinical scaling.
Tech Stack 24 technologies
What Care New England Is Building
◆Challenges
- Ensuring payer compliance
- Reducing readmissions
- Reducing claim denials
- Bed availability causing or stoppage
- Verifying patient insurance information online
- Maintaining financial integrity
- Unpaid claims
- Improving collections turnaround
- Improving charge capture accuracy
- Reducing patient wait times
▲Active Projects
- Development and implementation of socialization and recreational activities
- Ace inpatient unit
- Age friendly initiatives
- Innovative hospital at home program
- Obsessive compulsive disorder intensive outpatient program
- Epic a/r workflow optimization
- Outpatient clinic for older adults
- Co-create substance use programming across the partial hospital program
- Build out of the wbh service line
- Health outcomes improvement initiative
Hiring Activity
Department
Seniority
Notable leadership hires: Chief Pulmonary Critical Care, Director of Nursing, Information Security Director, Nurse Director, Security Director
