Regional public transit operator serving Austin metro area
CapMetro operates bus, rail, and paratransit services across the Austin region, serving over 1.3 million people. The tech stack is heavily Microsoft and Oracle—Word, Excel, Teams, SharePoint paired with enterprise resource planning via Infor and Maximo—reflecting a traditionally enterprise-IT-oriented public agency. Active projects span safety management systems, procurement streamlining, and training programs, while pain points cluster around invoice processing, vendor compliance, and technology implementation, suggesting internal friction between legacy systems and modernization efforts.
CapMetro is Austin's regional public transportation authority, established in 1985. The agency operates multiple service lines: MetroBus (fixed-route service), MetroRail, UT Shuttles, Pickup (rideshare/vanpool), and MetroAccess (paratransit). The organization is in the middle of Project Connect, a voter-approved light-rail expansion approved in November 2020. The 1,001–5,000 employee workforce spans operations, engineering, maintenance, planning, finance, and community engagement, with hiring concentrated in mid-to-senior operational and technical roles.
CapMetro's primary tools are Microsoft Office (Word, Excel, PowerPoint), Teams, SharePoint, and ArcGIS for mapping. Enterprise systems include Infor (ERP), Oracle, and Maximo (asset/maintenance management).
Project Connect is the largest regional transportation investment in Austin history, voter-approved in November 2020. It will introduce light-rail service and new MetroRapid routes, particularly serving East Austin and regional connectivity.
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