CTM (CallTrackingMetrics) Tech Stack

Call tracking and contact center automation platform with conversation intelligence

Telecommunications Millersville, Maryland 51–200 employees Privately Held

CTM operates a call tracking and contact center automation platform serving over 100,000 users globally. The tech stack spans Ruby on Rails, Python, Go, and Rust across a mid-market org — paired with heavy investment in integrations, sales pipeline tooling (dashboards, forecasting, deal workflows), and AI-driven conversation analytics. Current hiring is skewed toward sales (3 open roles) and product (2), with only 1 engineering seat posted in the last month, suggesting the platform is shifting from build to scaling go-to-market.

Tech Stack 11 technologies

Core StackJavaScript MySQL PostgreSQL Ruby on Rails Python Go Rust Redis Salesforce Git REST

What CTM (CallTrackingMetrics) Is Building

◆Challenges

Expanding partner network
Increasing referral revenue
Optimizing ad campaign roi
Reducing manual operational tasks
Reducing friction in sales processes
Improving visibility of sales metrics
Accelerating time to revenue
High roi ad campaigns
Reducing time spent on boring tasks

▲Active Projects

Building new integrations
Co-selling strategies
Integration roadmap
Revenue dashboards and core performance metrics
Forecasting and pipeline health analysis
Scalable workflows for deal management
Customer lifecycle communications
Short-form storytelling across email, ads, and social
Co-marketing content
In-app content development

Hiring Activity

Decelerating7 roles · 1 in 30d

Department

Sales

Product

Engineering

Marketing

Seniority

Mid

Senior

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About CTM (CallTrackingMetrics)

CTM provides call tracking intelligence and contact center automation for marketing, sales, and service teams. The platform connects call data to marketing campaign attribution and uses that signal to automate inbound call flows and contact center operations. The company serves mid-market and enterprise buyers who need to link voice interactions to campaign performance and operationalize those insights at scale. Operations span the United States with a 51–200-person headcount.

HeadquartersMillersville, Maryland

Company Size51–200 employees

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does CallTrackingMetrics use?

CTM's core stack includes Ruby on Rails, Python, Go, and Rust for application logic, with MySQL and PostgreSQL for data storage, Redis for caching, and REST APIs. Salesforce integration sits at the CRM layer.

What is CallTrackingMetrics working on?

Active projects include expanding integrations, building revenue dashboards and forecasting tools, scaling deal workflows, automating customer lifecycle communications, and optimizing co-selling and co-marketing strategies.