Omnichannel retailer scaling e-commerce and store experience across France
Boulanger operates a 70-year-old French home-appliance and electronics retailer with 220+ physical stores and a web presence, now executing an omnichannel strategy. The hiring surge is concentrated in sales (121 roles) and support (44 roles) — a sales-led, customer-facing push aligned with their active projects around immersive store design and e-commerce platform development. The tech stack is operationally focused (GitLab, Ansible, Jira for workflow; Google Workspace for collaboration; Adobe Campaign and Batch for customer engagement), with recent adoption of AI tools (ChatGPT, Gemini, Perplexity) signaling exploration of automation and decision support.
Boulanger is a privately held French retailer specializing in household appliances and consumer electronics, serving customers through over 220 physical locations and a dedicated e-commerce site. The company differentiates on customer service and convenience — same-day delivery in Paris, next-day nationwide, in-home setup, remote technical support, and a refurbished goods program. The organization spans 5,001–10,000 employees and is headquartered in Lesquin, France. Current priorities are building omnichannel consistency across stores and web, improving store profitability through margin optimization and upselling, and strengthening inventory reliability to support customer satisfaction targets.
Boulanger sells home appliances and consumer electronics across 220+ stores in France and online via boulanger.com, offering services like same-day Paris delivery, next-day nationwide shipping, and in-home support.
Boulanger is developing an omnichannel platform bridging stores and e-commerce, designing immersive in-store experiences, and building tools to help store managers optimize profitability and inventory.
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