B&Q Tech Stack

UK home improvement retailer scaling omnichannel operations across 311+ stores

Retail Southampton 10,001+ employees Privately Held

B&Q operates 311 stores in the UK and Ireland with a 21,000-person workforce, supported by a tech stack combining SAP, Salesforce, Snowflake, and Databricks for supply-chain and customer analytics. Active hiring is heavily skewed toward sales roles (239 of 410 open positions) and junior staff, with recent leadership focus on shift-lead formation — a pattern typical of retail chains stabilizing floor operations while modernizing commerce through their 2022-launched marketplace and diy.com platform.

Tech Stack 22 technologies

Core StackBraze Confluence Monday.com SAP Python Databricks Snowflake BigQuery Salesforce Power Apps SAP SuccessFactors Yammer SQL R Mirakl Excel PowerPoint Experian Viva Engage Outlook Teams Word

What B&Q Is Building

◆Challenges

Range change
Stock management rituals
Improving service performance
Commercial delivery of sales floor
Promotions management
Improving trade member experience
Maintaining pace and quality
Meeting sales targets
Delivery performance improvement
Sales target exceedance

▲Active Projects

Newly formed team of shift leads
Make every customer count agenda
Category trade driving
Basket trade driving
Loyalty & crm programmes
Range change and promotions
Forecasting and stock planning accuracy
Commercial plan execution for category
Developing new business opportunities
Promoting tradepoint brand and services

Hiring Activity

Accelerating410 roles · 210 in 30d

Department

Sales

239

Ops

126

Logistics

Marketing

Data

Support

Operations

Seniority

Junior

229

Lead

Manager

Mid

Senior

Notable leadership hires: Shift Lead

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About B&Q

B&Q is the UK's largest home improvement and garden living retailer, operating over 311 stores across the UK and Ireland alongside diy.com for online fulfillment (home delivery and click-and-collect). The company carries over 100,000 products and serves more than 20 million customers annually. In March 2022, B&Q launched the UK's first home improvement marketplace, adding third-party vendors to the core retail offering. The organization is part of Kingfisher plc, an international home improvement group with 2,000 stores across eight European countries. B&Q is headquartered in Southampton and employs over 21,000 colleagues.

HeadquartersSouthampton

Company Size10,001+ employees

Hiring MarketsUnited Kingdom, Ireland, Guernsey, Jersey, United States, Isle of Man, Canada

Frequently Asked Questions

What tech stack does B&Q use?

B&Q's core stack includes SAP (ERP), Salesforce (CRM), Snowflake and BigQuery (data warehouse), Databricks (analytics), Mirakl (marketplace), and Microsoft 365 tools (Teams, Outlook, Viva Engage). Python and R support analytics workloads.