Smart locker platform for contactless order pickup across food, retail, and logistics
Apex Order Pickup Solutions operates a hardware + software platform that handles order handoff via connected lockers across restaurants, retail, campuses, hospitals, and airports. The tech stack is Microsoft-centric (Dynamics 365, Power BI, Teams) with HubSpot for CRM—a sales-and-operations-driven posture typical of hardware companies managing customer health and retention. Active work on IoT SaaS infrastructure and contactless solutions suggests they're shifting from pure hardware plays toward recurring software revenue and API-first architecture.
Apex Order Pickup Solutions builds smart locker systems that automate order fulfillment handoffs for food service, retail, and supply-chain operators. The platform combines physical lockers with cloud software to reduce labor overhead, minimize fulfillment errors, and provide both end-customer and operator visibility into pickup operations. Founded in 2021 and headquartered in Cincinnati, the company serves enterprise and mid-market customers across hospitality, healthcare, campus, and logistics verticals. Revenue model appears to blend hardware placement (lockers) with software subscriptions and usage-based pricing tied to transaction volume.
Microsoft Dynamics 365 for CRM and operations, Power BI for analytics and reporting, HubSpot for sales, Google Analytics for digital properties, and Meta and Google Ads for customer acquisition.
Contactless pickup technology, IoT SaaS architecture, customer health reporting, feedback integration into product roadmap, enhanced accounting automation, and data-driven insights for product development.
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