Australian Financial Complaints Authority Tech Stack

Australia's financial ombudsman for consumer and small-business disputes

Financial Services Melbourne, Victoria 501–1,000 employees Founded 2018 Nonprofit

AFCA is Australia's statutory ombudsman for financial complaints, handling disputes across banking, insurance, superannuation, credit, and investments. The organization runs a Microsoft-centric infrastructure (Dynamics 365, Power Platform, Azure) paired with legacy security tooling (Palo Alto, CrowdStrike, Tenable), indicating a large compliance-heavy operation managing high-volume case intake. Hiring is heavily skewed toward legal roles (15 open positions) with accelerating velocity—a signal that complaint volume or complexity is outpacing current dispute-resolution capacity.

Tech Stack 30 technologies

Core StackPower BI Power Query Palo Alto Networks Cloudflare CrowdStrike Linux Dynamics 365 Power Platform Power Automate C# JavaScript Azure DevOps Adobe Creative Cloud Dynamics 365 Finance and Operations SQL DAX Azure ExtraHop Windows Tenable Burp Suite .NET Framework HTML5 Camtasia Snagit Word PowerPoint Excel Outlook

What Australian Financial Complaints Authority Is Building

◆Challenges

Complex insurance disputes
Key issues affecting super funds
Emerging trends
Protect millions of consumers from digital scams
Digital platform vulnerabilities
Complex complaints resolution
Smooth adoption of new processes
Scams evolving and impacting australians
Complex superannuation disputes
Key issues affecting investment advice sector

▲Active Projects

Scams edr program
Shaping approach to general insurance complaints
Superannuation industry practice improvement
Technical dispute resolution policy
Financial difficulty strategy implementation
Equity of access initiatives
Scams edr project
Superannuation dispute resolution
Future dispute prevention approach
Financial models and kpi reporting dashboards

Hiring Activity

Accelerating40 roles · 25 in 30d

Department

Legal

Engineering

Finance

Support

Communications

Data

Executive

Seniority

Senior

Mid

Lead

Junior

Manager

Company intelligence

Find more companies like Australian Financial Complaints Authority by tech stack, pain points and active projects

Get started free

About Australian Financial Complaints Authority

AFCA provides free, independent dispute resolution for Australian consumers and small businesses with complaints about financial services. Established in 2018 as the consolidated ombudsman for the sector (merging three predecessor services), the organization handles cases across banking, credit, insurance, superannuation, investments, and financial advice. The organization operates across Victoria and New South Wales with over 800 team members. Active projects span scams education and response, industry-specific dispute approaches (general insurance, superannuation), and financial difficulty support—reflecting both defensive work (protecting consumers from fraud) and proactive standard-raising across regulated financial sectors.

HeadquartersMelbourne, Victoria

Company Size501–1,000 employees

Founded2018

Hiring MarketsAustralia

Frequently Asked Questions

What is AFCA and what complaints do they handle?

AFCA (Australian Financial Complaints Authority) is Australia's ombudsman for financial disputes, established in 2018. They resolve complaints about banking, credit, insurance, superannuation, investments, and financial advice for consumers and small businesses.

What technology does AFCA use?

AFCA's core stack centers on Microsoft tools: Dynamics 365 Finance and Operations, Power BI, Power Platform, Power Automate, Azure, and Azure DevOps. Security and infrastructure include Palo Alto Networks, CrowdStrike, Cloudflare, and Tenable.