American Arbitration Association Tech Stack

Nonprofit administering arbitration, mediation, and dispute resolution cases nationwide

Alternative Dispute Resolution New York, NY 501–1,000 employees Founded 1926 Nonprofit

The American Arbitration Association administers out-of-court dispute resolution for individuals, corporations, unions, and government agencies—a 501–1000-person nonprofit operating since 1926. Active hiring is heavily concentrated in legal roles (145 of 174 open positions), reflecting case administration at scale. Current projects signal operational modernization: Workday implementation, business process automation, AI-driven case-management dashboards, and expansion into the technology sector suggest the organization is automating legacy workflows while scaling intake and caseload handling.

Tech Stack 19 technologies

Core StackTableau Power BI Canva Workday Python C# Java JavaScript Microsoft Office SharePoint Microsoft 365 Excel SQL Alteryx Umbraco LinkedIn Outlook Word Git

What American Arbitration Association Is Building

◆Challenges

Confidentiality and data security compliance
Improving service quality
Case management issues
Grow adr services business
Expanding adr services in technology sector
Dynamic caseload management
Automation opportunities
Increasing overall efficiency
Data conversion and mapping
Implementing workday platform

▲Active Projects

Panel recruitment and training program
Business process automation
Workday implementation
Cutover plan execution
Expanding adr services in technology sector
Panel member recruitment and development
Ai-driven tools and dashboards for case management
Case intake administration
Next-generation dashboards
Process 2.0

Hiring Activity

Steady170 roles · 65 in 30d

Department

Legal

145

Finance

Sales

Engineering

Marketing

Ops

Data

Seniority

Mid

108

Director

Manager

Junior

Senior

Notable leadership hires: ADR Services Director, Business Development Director

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About American Arbitration Association

The AAA provides administrative services for arbitration and mediation cases, from filing through resolution, operating both domestically and internationally through its International Centre for Dispute Resolution (ICDR). Beyond case administration, the organization designs custom ADR systems for corporations, unions, government agencies, and courts, and offers education, training, and publications on dispute resolution practices. The organization also manages elections services. Cases are processed by a distributed panel of mediators and arbitrators, with the AAA handling scheduling, hearing logistics, and case tracking. Current operational priorities include expanding ADR service offerings into the technology sector and modernizing internal case-management infrastructure.

HeadquartersNew York, NY

Company Size501–1,000 employees

Founded1926

Hiring MarketsUnited States, Peru

Frequently Asked Questions

What is the American Arbitration Association?

The AAA is a 501–1000-person nonprofit founded in 1926 that administers arbitration, mediation, and dispute resolution cases for individuals, corporations, unions, and government agencies. It operates domestically and internationally through the ICDR.

What tech stack does the American Arbitration Association use?

Primary tools include Microsoft 365, SharePoint, Workday, SQL, Tableau, Power BI, and Alteryx. Engineering stack includes Python, C#, Java, and JavaScript. The organization is currently implementing Workday as part of broader digital modernization.

What is the AAA working on?

Current initiatives include panel recruitment and training, Workday implementation, business process automation, AI-driven case-management dashboards, expanding ADR services into the technology sector, and improving case intake and dynamic caseload handling.