92nd Street Y is a 150-year-old nonprofit cultural center in Manhattan operating a broad mix of arts, education, and community programs. The tech stack reflects a mature nonprofit operations backbone (Tessitura for ticketing/patron management, Salesforce for development, NetSuite for accounting, Workday for HR), but active hiring across operations and education signals expansion — particularly in program delivery and administrative scaling. Current pain points cluster around financial reporting accuracy and FP&A infrastructure, suggesting the organization is strengthening its business operations layer to support growth.
Notable leadership hires: Program Director, Programming Director
92nd Street Y operates as New York's primary cultural institution, programming theater, dance, music, poetry, fitness, and education across in-person and online channels. The organization serves diverse audiences through resident and visiting artists, specialized initiatives (Broadway Spotlight, Teen Gems), and multi-week educational series. With 201–500 employees headquartered in New York, the center balances mission-driven programming with operational challenges including union labor management, enrollment growth, and financial control maturity. Current projects span artist residencies, expanded course offerings, and financial systems implementation.
Core systems include Tessitura (ticketing/patron management), Salesforce (fundraising/CRM), NetSuite (accounting), and Workday (HR). Analytics layers use Tableau and Power BI. Microsoft Office and Google Workspace handle productivity.
Active initiatives include visiting artist residencies, a jewelry artist program, Broadway Spotlight, Teen Gems youth initiative, multi-week educational courses, and a new recorder program. Travel experiences and the Discover Together program expand community engagement.
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